AGENT: Good morning. MIC House Agency.
PAUL: Good morning. I’m ringing about the problem I’ve been having with my apartment.
AGENT: Yes, of course. If I can just take a few details first...What’s your name?
PAUL: Paul Smiley.
AGENT: How do you spell that?
AGENT: Ok, and what’ the address?
PAUL: Apartment 2, 16Rose Lane.
AGENT: Rose Lane...and that’s in...?
PAUL: In Newton.
AGENT: Oh yes, I know the property. Could I just ask how long is the lease?
PAUL: It’s for one year.
AGENT: And you moved in...?
PAUL: Last week, on 27th June.
AGENT: Fine, thank you.